Privacy
How we use your information
This note covers families who request a caregiver match and people who apply to work with us. It is written in plain language, not as a substitute for legal advice.
Who we are
The BigAuntie Omugwo and Babysitting Services Ltd. provides Omugwo care, babysitting, nanny placement and corporate crèche support in Lagos and Abuja. You can reach us at thebigaunties@gmail.com or +234 807 051 8350.
What we collect
When you submit a match request we collect your name, phone number, email, the service you need, location, full address, how you prefer to be contacted, and any extra details you share (for example duration, live-in or live-out, crèche site, or number of children).
How we use it
We use this information to review your request, match you with a suitable caregiver, and contact you within about 24 hours. We do not sell your details. Access is limited to the operations team who handle matching and follow-up.
Keeping it
We keep requests for as long as we need them to complete matching and for ordinary business records. If you would like us to update or delete a request, email or call us and we will help.
Caregiver applications
If you apply to work with us we collect your name, phone number, email, where you live and your home address, state of origin, age, marital status, your childcare experience, education, availability and work preferences, whether you hold CPR certification, your salary expectation, optional social media handles, and your answers about why you want to work with us. We use this only to assess your application, contact you, and carry out screening checks before any placement. Applications are reviewed by authorised BigAuntie operations staff only; they are never shown to families or the public, and an application is not a promise of work.
Your agreement
Both forms ask you to tick a box before you send them. We record that you agreed, when, and which version of this notice you saw. We use your details for the purposes above and to contact you about your request or application. We do not send marketing messages because you submitted a form.
Your rights
You can ask us to see the information we hold about you, correct it, delete it, or stop using it, and you can withdraw your agreement at any time. Email thebigaunties@gmail.com with your request and the phone number you used. If you are not satisfied with how we handle your information you can complain to the Nigeria Data Protection Commission.
Payments
A request on this site is a lead, not a confirmed paid booking. If you later pay a deposit, card details are handled by Paystack. We do not store your full card number.
Ready when you are? Request a caregiver match.